Important Dates to Remember


Please see important dates below and plan accordingly. If you have any questions, you can always contact our customer service team.

ATTENTION Auto Pay Customers

If you previously were using  a debit or credit card on our automatic payment program you will need to re-register your account and Auto Payment information after our launch day on 10/03. We will have instructions posted below starting on that day.

Announcements

Here is some important steps to take when we launch SmartHub on October 3rd.

Account number: Use your new account number to register for SmartHub. You can find your new account number on your new bill.

Re-register for your online account: We recently had a system upgrade that requires ALL of our customers who had online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account, including your energy & water daily usage.

Update your online payment options: If you previously were using a debit or credit card for automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.

Introducing SmartHub

What is SmartHub?

On the go and in control. Now you can manage your account like never before!

SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.

As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.

Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.

You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging. You’ll even be able to set usage thresholds so that you’ll know when you’re using more than you’d like which will help you keep your electricity bill as low as possible.

Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.

Other Frequently Asked Questions (FAQs)

No. You can take advantage of all the features of SmartHub or you can continue to pay your bill online with QuickPay without registering, in office, drive thru, mail, phone or our after hours drop box.

Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.

You can view your energy & water use on the website and app.

On the website:
Click My Usage
Select My Usage
then select Usage Explorer

On the app:
Select the Energy Use icon to view your energy use.

The information you see in the app and on the website is your energy & water usage as of the previous day's through midnight. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

Please know that throughout this communication process, we will NEVER call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information. If you do receive such communication from someone claiming to be a BMU employee, please report it to us by calling 573-471-3328 or email us at customerservice@sbmu.net 

Get Support

If you run into any questions as you explore the features of SmartHub, we will be happy to assist you with any questions!

Address: 107 East Malone, Sikeston, MO, 63801
Phone: 573-471-3328
Email: customerservice@sbmu.net