Our BMU Customer Service team is available to help you with any questions you may have regarding a new service connection, transferring service or service disconnection, just email  customerservice@sbmu.net .  If you do not have access to email you can visit our lobby at 107 E Malone Avenue.

To set up services, we require:

• (Renters) - A copy of your current lease agreement or
• (Homeowners) - Settlement statement received at closing or sales contract
• A copy of the photo ID of all listed on the account
• A completed Residential Service Application that can be printed from our website

To disconnect services, send us:

• A copy of the photo ID of all persons on the account
• Note stating the date the disconnect should be processed
• A forwarding address to send the final bill

Please keep in mind these easy ways to manage your BMU account payments: 

• Pay online at our BMU payment portal or pay over the phone at 573-471-3328 to decrease wait time for yourself and your neighbors at our drive through lanes.
• Direct Withdrawal – Auto Draft payments, call us today to get started.
• Skip the line, leave your check in our night drop box, be sure to note your BMU account number on your check.
• Use BOTH lanes at our drive thru.

If you have questions about any of these options, please call us at (573) 471-3328 . #WePowerOn #BMUCommunityPowered