For new service, simply click the button above to complete the online application. If you do not have internet access you can visit our lobby with the required information listed below. Fillable/Printable copies of all BMU customer service forms can be found at the bottom of this page.
For new service, we require:
1) (Renters) A copy of your current lease agreement or
2) (Homeowners) Settlement statement received at closing or sales contract
3) A copy of the photo ID(s) of ALL listed on the account) A completed Residential Service Application
4) $15 connection fee and deposit
To disconnect service, we require:
1) A copy of the photo ID(s) of all persons on the account
2) E-mail or letter stating the date the disconnect should be processed
3) A forwarding address to send your final bill and deposit refund (if applicable)
*Termination of Service: Whenever a customer orders their services disconnected or otherwise ceases to be a customer, all amounts owed the BMU shall immediately become due. Upon payment of all amounts owed, the customer's service deposit will be returned to them. If a customer fails to notify BMU of their desire to terminate service they will be held legally responsible for any utility service usage registered on the meters which are located on the premises and recorded in their name. The customer's service deposits may be applied to their account for any amount owed to the BMU.
Application For Service Policy:
- All utility rates will be established by the Board of Municipal Utilities and approved by the City Council.
- No customer or former customer will be supplied with utility service who has on record any amount due to BMU until payment of the old balance, the necessary deposit and any other fees.
- Any customer requesting utility service(s) in their name will pay the appropriate connect fees before the request is completed. Landlords who have the utility services remain on in their name between tenants shall be exempt from the connect fees, provided they have on file with the Utility a standing order requesting the Utility to automatically place the utilities back in their name when their rental property becomes vacant. However, such landlords will be subject to the connect fees if they have the utility services disconnected out of their name anytime between tenants.
- All bills will be due and payable when mailed and shall become delinquent ten (10) days after the mailing date. If any BMU bill is not paid within twenty (20) days after the date thereof, the BMU may discontinue service to customer. When service is disconnected due to nonpayment, the total amount of the outstanding bill plus applicable reconnect charges shall be paid before service is restored. Any restoration of service made after hours, on weekends or holidays, shall be assessed a charge adequate to cover BMU incurred expenses.
- A monthly statement for utility service will be furnished to each customer, each statement will indicate the amount due for services as determined by meter readings and other charges which apply.
Residential Deposits:
The amount of the deposit shall be as follows:
- ELECTRIC ONLY or WATER ONLY accounts the deposit will be set at $120.
- FULL UTILITY SERVICE accounts deposit with qualifying credit will be set at $200.
- FULL UTILITY SERVICE accounts deposit with unqualified credit will be set at $300.
Commercial/Non-Residential Deposits:
The BMU may at any time, as a condition to furnishing or continuing service, require a commercial or industrial customer to maintain a deposit with the Utility. The amount of deposit shall be equal to two times the average monthly bill.
- If the type of business and/or other factors make comparison between a former customer's usage and expected usage of the new customer unreasonable, the deposit requirements may be reviewed to reflect anticipated usage.
- If there is no prior history data available, the BMU shall estimate the amount of the monthly bill based on the load and usage data provided the Utility by the customer.
- Deposits may be in the form of cash, surety bond, or irrevocable letter of credit from a bank satisfactory to the Utility. Deposits shall be held by the Utility for a minimum of five(5) years. Cash deposits will not bear interest.